Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at havenchateau25@gmail.com. Please note that returns will need to be sent to the following address: Office 28, Building 45, Road 14, Block 913, Riffa, Kingdom of Bahrain. Return shipping costs are the responsibility of the customer unless the return is due to our error.

For international returns, please note that you are responsible for any customs fees or import duties that may apply when sending items back to Bahrain. We recommend using a tracked shipping service for all returns.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions at havenchateau25@gmail.com or by phone at +973 32200988.

Damages and Issues: Please inspect your order upon receipt and contact us immediately if an item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and correct it. For damaged items, please include photos of the damage with your email. We will provide specific instructions for returning damaged items, and in these cases, return shipping will be covered by us.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation: If you wish to cancel your order before it ships, please contact us immediately at havenchateau25@gmail.com. We will attempt to process your cancellation request if the order has not yet been prepared for shipping.

Refunds: We will notify you once we've received and inspected your return, which typically takes 2-3 business days, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at havenchateau25@gmail.com.